Refunds | Rescheduling
For tours that are already underway; if we encounter severe weather or any circumstance requiring us to terminate our tour – vouchers for a future date may be issued at the discretion of East End Bike Tours.
For tours cancelled by East End Bike Tours prior to tour inception your tour will be honored for a later date. No refunds.
At the meeting point of all excursions or rentals, each of our guests will be required to sign a waiver form acknowledging release and consent of East End Bike Tours.
This is a requirement for all guests who wish to bicycle on our tours.
We reserve the right to…
– Restrict specific tours and packages to specific dates. This change is subject to change without notice.
IF WE HAVE TO CANCEL…
We reserve the right to cancel and terminate any tour at any time for any reason. Anticipated reasons for cancellation may be:
If there is a report of severe weather, we reserve the right to cancel and reschedule the tour. Often we will encounter passing showers while riding; for situations like these we will pass out rain ponchos to our guests. If possible we will seek shelter until the showers pass. If we encounter severe weather while we are cycling, we may have to terminate the tour. Your safety is our #1 priority!
If we do not have at least 10 or more participants, we reserve the right to cancel the tour. Regarding cancellations of this nature; you will be notified as soon as possible of this change. Your tour will be honored for a later date. No refunds.
IF YOU HAVE TO CANCEL…
From time to time there may be unforeseen events or circumstances which do not allow you to join us on your scheduled tour. We will do our best to accommodate you; however, we have a policy in place to police these types of situations
More than 30 Days from your Scheduled Tour
If we receive notification of your cancellation greater than 30 days of your scheduled tour, we will provide a full refund (less non-refundable deposit). Your deposit will be held and be applicable to a future tour date.
Less than 30 Days from your Scheduled Tour
If we receive notification of your cancellation less than than 30 days of your scheduled tour, we will provide a 50% refund (less non-refundable deposit). Your deposit and the 50% we withheld will be applicable to a future tour date.
Less than 48 hours from your Scheduled Tour
If we receive notification of your cancellation less than 48 hours of your scheduled tour, we will not provide a refund. Your payment / voucher will be forfeited.